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Privacy Policy
This Privacy Policy explains how Trueblue Casino may collect, use, store and protect information connected with your account and use of our online services. It is intended for players in Australia and should be read together with the applicable website terms and conditions.
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About this Privacy Policy
Trueblue Casino respects the privacy of its players and aims to handle personal information responsibly. This policy describes the types of information an online casino may need to collect, the purposes for which that information may be used, and the choices available to you. Personal information means information that identifies you, or that can reasonably be connected with you or your account.
Page contents
By using the website, creating an account, contacting support or taking part in casino services, you acknowledge that information may be handled in accordance with this policy. Some services may require certain information to be provided before an account can be opened, verified or used. If you do not provide information that is reasonably necessary for these purposes, some features or services may not be available.
This policy is written in general terms because the information collected can depend on how you use the website, which services you access and the choices you make. It may be updated from time to time to reflect changes to the website, technology, business processes or applicable privacy requirements. The latest version published on the website will apply from its stated date.
Information we may handle and why
An online casino typically handles several categories of information. The information requested and the way it is used should be proportionate to the service being provided. Information may come directly from you, from your use of the website, or from service providers and verification sources where this is necessary for account, security or legal purposes.
Account and contact details
This may include your name, date of birth, residential details, contact details, username, account preferences and records of your communications with customer support. These details can be used to create and administer your account, communicate with you, provide requested services, respond to enquiries and help maintain accurate account records.
Identity and verification information
For account verification, security and responsible operation of gambling services, you may be asked to provide identity or age information and supporting documents. This may include copies or details from identification documents, information used to confirm your identity, and records of verification checks. Such information may also be used to help detect impersonation, multiple accounts, fraud, financial crime or other misuse of the website.
Payment and transaction records
We may handle information about deposits, withdrawals, wagering activity, account balances, transaction dates, payment methods and related payment records. Payment information is used to process transactions, investigate disputed or unusual activity, provide account statements, meet security requirements and satisfy applicable legal or compliance obligations. Payment providers may handle payment details under their own privacy policies.
Device, technical and usage data
When you visit or use the website, technical information may be recorded, such as your internet protocol address, browser type, device type, operating system, language settings, approximate location, login activity, pages viewed, referral information and dates or times of access. This information can help operate the website, maintain security, understand general usage, troubleshoot problems and improve the player experience.
How information is used
- To open, maintain and administer your player account.
- To verify your identity, age and account information.
- To process deposits, withdrawals and other account transactions.
- To provide customer support and respond to requests or complaints.
- To prevent fraud, account takeover, money laundering, abuse and other unlawful or unauthorised activity.
- To maintain the safety, performance and functionality of the website.
- To meet legal, regulatory, taxation, security and record-keeping obligations.
- To send service messages, including account, transaction, security and operational communications.
- To send marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis to receive them.
Sharing, security and retention
Information may be made available to carefully selected service providers that help operate the website or provide services connected with an account. Depending on the circumstances, these providers may support payment processing, identity verification, fraud prevention, information technology, website hosting, customer support, communications or security monitoring. They should only receive information that is reasonably needed for the service they provide and are expected to handle it appropriately.
Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected fraud or unlawful activity, to respond to a valid legal request, or to meet an applicable legal or compliance obligation. Information may be shared in connection with a business change, provided that appropriate privacy protections continue to apply. We do not disclose personal information more broadly than is reasonably necessary for the relevant purpose or permitted by applicable requirements.
Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, online transmission or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords, use secure devices and contact support promptly if they believe an account may have been compromised.
Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. If you close your account, some account, verification, payment, transaction, security and communication records must still be kept for a period required by law or for legitimate record-keeping, dispute resolution and security purposes. This means that closing an account does not necessarily result in the immediate deletion of every record.
Where information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable processes. Some information may remain in backups or records for a limited period while normal deletion and security procedures are completed.
Cookies and similar technologies
Trueblue Casino may use cookies and similar technologies to help the website function, remember selected settings, maintain sessions, support security, understand website usage and improve services. Cookies are small text files or similar data stored on your device by a website. Some may be necessary for account access and core website functions, while others may support analytics, preferences or communications.
Your browser usually allows you to view, delete, block or restrict cookies. You can manage these choices through your browser settings. If you disable or restrict cookies, some website features may not work correctly, and you may need to enter information again during a visit. Cookie settings on your device do not necessarily remove information that has already been collected for account, transaction, security or legal purposes.
The website may contain links to third-party websites or services. Those websites may use their own cookies and privacy practices. This policy applies to information handled in connection with Trueblue Casino services and does not control the privacy practices of independent third parties. You should review the relevant third-party information before using an external service or following an external link.
Your privacy choices and data rights
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed or may lawfully be deleted, and withdrawing consent to marketing communications.
To exercise these rights or ask a privacy question, contact support@truebluecasino.win. Please describe your request clearly and include enough information for your account or enquiry to be identified. For security, we may need to confirm your identity before providing information or making changes. We may also ask for further details if a request is unclear or relates to information that cannot be located without additional context.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
- Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
- Deletion: ask for personal information to be deleted where it is no longer required or deletion is otherwise permitted. Some records cannot be deleted immediately because they must be retained by law or are needed for security, dispute handling or other legitimate purposes.
- Marketing consent: withdraw your consent to marketing communications at any time by contacting support@truebluecasino.win or using an unsubscribe option included in a marketing message. Service and account-related messages may still be sent when they are necessary to operate or secure your account.
A privacy request does not automatically close your account or cancel pending transactions. Requests will be considered in accordance with applicable requirements, the nature of the information and any duties to protect the website, its players and the integrity of gambling services. If you are dissatisfied with how a request has been handled, you may contact support@truebluecasino.win with further details so the matter can be reviewed.
