Responsible Gaming

Trueblue Casino is committed to promoting gambling as entertainment and encouraging players to stay in control. Gambling should be an enjoyable leisure activity, not a way to make money, solve financial problems or manage difficult emotions. Take a moment to understand your habits, set limits that suit your circumstances and seek support if gambling is becoming difficult to manage.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other outcomes that cannot be controlled by a player. A previous result does not make a particular result more likely, and a losing session does not mean that a win is due. Avoid chasing losses or increasing your stakes in an attempt to recover money.

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Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. Only use money that is available after essential expenses have been paid. Never use money needed for rent, bills, food, savings, debt repayments or other important commitments.

Set a spending limit before you start and do not exceed it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household and personal finances.
Do not borrow money, use credit or sell possessions to gamble.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Remember that taking a break or choosing not to gamble is always an option.

If gambling stops feeling like a choice and starts feeling like something you must do, pause your activity and consider using the account controls available to you. You do not need to wait for a serious problem before taking a break or asking for help.

Tools to help you stay in control

Responsible gaming tools are designed to help you make decisions before gambling becomes difficult to manage. Where these features are available on your account, review them carefully and choose settings that reflect your personal budget and circumstances. Limits work best when they are set in advance and treated as firm boundaries.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add to your account or spend during a selected period. Choose an amount you can afford to lose without affecting your day-to-day life. Do not set a limit based on the amount you hope to win. If a change to a limit is subject to a waiting period or other account process, plan ahead and do not rely on an increase being available immediately.

Time reminders and activity checks

Use available session reminders, account statements or activity information to check how long you have been playing and how much you have deposited or withdrawn. Regularly reviewing your activity can make patterns easier to recognise. If you are surprised by the amount of time or money involved, stop playing and reassess whether gambling remains suitable for you.

Time-out and self-exclusion

A time-out can provide a short break from gambling. Self-exclusion is a stronger step that prevents access for a chosen period or until the relevant process is completed. Select the option that matches your needs. If you choose self-exclusion, do not attempt to open another account or use another person’s account during that period. Tell a trusted person about your decision and remove easy access to gambling where possible.

Account controls are not a replacement for professional support. If you are worried about your gambling, use the controls available to you and seek independent assistance at the same time.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the size of a person’s losses. The important issue is whether gambling is causing harm or becoming difficult to control. Changes can happen gradually, so it is useful to check your behaviour honestly and without judgement.

You spend more time or money gambling than you intended.
You repeatedly try to cut back or stop but find it difficult.
You chase losses or gamble with larger amounts to feel the same excitement.
You think about gambling frequently or feel restless when you cannot gamble.
You hide your gambling, deposits, losses or account activity from family or friends.
You borrow money, use credit or sell belongings to fund gambling.
You miss work, study, family responsibilities or social activities because of gambling.
You feel anxious, low, irritable, guilty or ashamed after gambling.
You gamble to escape stress, loneliness, sadness or other difficult feelings.
Gambling is causing arguments, financial pressure or problems in your relationships.

One or more of these signs may indicate that it is time to take a break and get support. Do not try to solve gambling-related financial problems by gambling more. A clear conversation with someone you trust, together with professional guidance, can help you make a practical plan.

A simple self-check

Ask yourself whether you can stop when you planned to stop, whether your spending is affordable and whether people close to you are comfortable with your gambling. If the answer to any of these questions is no, pause your account activity. Write down your deposits, withdrawals, time spent and the effect gambling has on your daily life. Keeping an honest record can help you decide what action to take next.

Getting support

You do not have to deal with gambling concerns alone. Support is available from gambling help services, counsellors, financial counsellors, mental health professionals and other community organisations in Australia. These services may offer confidential information, counselling, financial guidance and help with setting practical goals. Support can also be useful for family members, partners and friends who are affected by somebody else’s gambling.

If you decide to seek help, explain what has been happening as clearly as you can. You may wish to discuss how often you gamble, how much money is involved, whether you have borrowed money and how gambling is affecting your relationships, work or wellbeing. You can ask about options such as counselling, financial planning, self-exclusion and strategies for managing urges.

Stop gambling and move away from the device or venue.
Tell a trusted person what is happening and ask them to support your plan.
Use an available time-out, spending limit or self-exclusion option.
Contact an appropriate gambling support or counselling service in your area.
Speak with a financial counsellor if gambling has affected bills, debts or other commitments.
Seek urgent help through local emergency or crisis services if you feel unsafe or at risk of harming yourself or someone else.

If you are helping someone else, approach the conversation calmly and focus on the impact of gambling rather than blame. You can encourage them to seek professional support, protect shared finances and set boundaries around money. You should also seek support for yourself, as gambling harm can affect the wellbeing of an entire household.

Protecting your account and others

Gambling accounts must be used only by the registered account holder. Do not share your login details, payment information or verification documents with another person, and do not allow anyone else to gamble through your account. Keep passwords private and use a secure password that is not used for other services. If you believe someone has accessed your account, stop using it and follow the available account security process.

Gambling is not suitable for people under the legal age. Keep your account details, devices and payment methods away from children and other people who should not access gambling services. Use appropriate device settings and supervision where necessary. Adults are responsible for taking reasonable steps to prevent underage access in their household.

If you are affected by gambling, or if you want to prevent yourself from playing, you can request information about the account closure, time-out or self-exclusion options available to you. Review the relevant terms and account instructions before making a request. Responsible gaming is an ongoing process: check your habits regularly, use the tools available and act early whenever gambling no longer feels affordable, enjoyable or under control.