Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Trueblue Casino. Please read them carefully before creating an account, depositing funds or playing any game.

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1. About these Terms

These Terms & Conditions form an agreement between you and Trueblue Casino regarding your use of the website, account services, games, payment features and any related services made available through the site. By visiting the website, registering an account, depositing funds or placing a bet, you confirm that you have read, understood and accepted these Terms. If you do not agree with any part of them, you must not use the website or its services.

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These Terms should be read together with any additional rules or information displayed on the website. This may include game rules, promotional terms, privacy information, responsible gambling guidance, payment conditions and notices shown during registration or at the point of use. If a specific promotion or game has additional rules, those rules apply to the relevant activity as well as these general Terms.

You are responsible for checking the current version of these Terms before using the services. We may update, replace or amend the Terms when reasonably required, including to reflect changes to the website, applicable law, payment arrangements, security requirements or the way services are provided. Updated Terms will apply from the date they are published or otherwise brought to your attention. Continuing to use the website after an update means that you accept the revised Terms.

The website is intended to be used only where online gambling is lawful. You are responsible for understanding and complying with the laws that apply to you, including any rules about online gambling, account access, taxation, payments and the use of location masking or similar technology. Trueblue Casino does not invite you to use the services where doing so would be unlawful.

2. Account eligibility and security

To open and use an account, you must be legally entitled to gamble in your location and must meet the minimum age requirement that applies to the services. For players in Australia, this generally means being at least 18 years old, unless a higher age applies under the relevant law. We may ask for evidence of age and identity before allowing an account to be opened, used or funded.

You must provide information that is accurate, complete and current. This may include your name, date of birth, residential details, payment information and other information needed for account administration, identity checks, fraud prevention or legal compliance. You must update your details if they change. An account may be restricted, suspended or closed if information is false, misleading, incomplete or cannot be verified.

One account and personal use

Unless we expressly permit otherwise, each player may have only one personal account. Accounts must be opened in your own name and may not be sold, transferred, shared or used on behalf of another person. You must not allow another person to access your account, and you must not use another person's account. Any account registered using false details or for the benefit of someone else may be closed.

Protecting your login details

You are responsible for keeping your username, password, verification codes and other account credentials confidential. Choose a strong password and do not reuse it on other services. If you believe that your account has been accessed without permission, or that your credentials have been lost or compromised, notify us through the support options published on the website as soon as possible. You should also change your password and review recent account activity.

We may carry out age, identity, source-of-funds, payment and security checks at any stage. You agree to provide reasonable information or documents when requested. Processing may be delayed while checks are completed. We may restrict account access, refuse a transaction or take other appropriate action where a check is incomplete, inconsistent or raises a compliance concern.

3. Games, bets and account funds

Games and betting services are provided according to the rules displayed for the relevant product. You should read the game information, stake details, payout information and any other instructions before placing a bet. A bet or game transaction is generally treated as accepted when it is recorded by the website, subject to these Terms, the applicable game rules and any technical or regulatory requirements.

You must check the details of each transaction before confirming it. Once a bet has been accepted, it will normally not be cancelled or changed at your request. If a clear error, malfunction, interruption or other technical issue affects a game, bet or result, we may review and correct the affected transaction in accordance with the relevant rules and applicable requirements. We may also suspend a game or service while an issue is investigated.

Deposits and balances

Deposits must be made using a payment method that you are authorised to use. You must not use a payment account, card or other instrument belonging to another person without proper authority. Payment providers may apply their own terms, verification steps, processing times or fees. We are not responsible for delays or charges imposed by a bank, card provider, digital wallet or other external payment service.

You must not deposit funds for the purpose of causing a payment service to reverse, dispute or charge back a transaction. You must also not use the account to move funds between people, businesses or payment methods without a legitimate reason. Suspicious, reversed or unauthorised transactions may result in a review, account restriction or recovery action.

Withdrawals and verification

Withdrawals are subject to account verification, payment checks, applicable rules and any instructions shown at the time of the request. We may require a withdrawal to be returned to the original payment method or may ask you to select another method that is available and approved. The name on the payment method should match the verified account holder unless an alternative arrangement has been authorised.

A withdrawal may be held, rejected or adjusted where funds are linked to a reversed payment, an unresolved account review, a suspected breach of these Terms, a technical error or an applicable legal requirement. We may ask for further information before processing a payment. Any fees, currency conversion costs or limits shown by the payment provider or on the website may apply.

Promotions and bonuses

Promotions, bonuses, free bets and other offers are subject to their own terms. Those terms may explain eligibility, entry requirements, expiry, wagering conditions, permitted games, maximum values, withdrawal restrictions and what happens if an account is closed or a transaction is reversed. You should read the relevant offer terms before accepting or using a promotion.

We may correct an obvious error, withdraw an offer, limit participation or remove promotional value where an offer has been misused, claimed in error or obtained through conduct that is not consistent with its terms. Unless the applicable promotional terms say otherwise, offers are intended for one person and one account only.

4. Responsible gambling, privacy and acceptable use

Gambling should be an entertainment activity, not a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances. You should never borrow money, use essential household funds or chase losses in an attempt to change the result.

Account tools and support options may be available to help you manage your gambling. These may include deposit controls, time or session reminders, activity information, temporary breaks and self-exclusion. Availability and operation can depend on the service and the option selected. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate professional or responsible gambling service.

You must not use the website if you are underage, self-excluded, restricted from gambling or unable to make informed decisions about your play. You must not attempt to bypass account controls, location checks, self-exclusion arrangements, identity checks or other safety measures. We may close or restrict an account where continued access could create a risk to the player or to the integrity of the services.

Privacy and communications

Personal information is handled in accordance with the applicable privacy information published on the website. We may collect and use information to provide services, administer your account, process payments, verify identity and age, prevent fraud, meet legal obligations, protect the website and communicate with you about your account. You should review the Privacy Policy for more information about collection, use, storage and disclosure of personal information.

You agree not to use the website for unlawful, fraudulent, abusive or disruptive activity. This includes attempting to interfere with the website, introducing malicious code, exploiting a vulnerability, using automated tools without permission, manipulating a game, laundering funds, harassing staff or other players, or submitting content that is threatening, deceptive or offensive.

5. Suspension, liability and general legal terms

We may suspend, limit or close an account where we reasonably believe that these Terms have been breached, an account is being used unlawfully, a payment is unauthorised, verification has not been completed, a security risk exists or continued access is not appropriate. We may also suspend services for maintenance, technical problems, security reasons, legal requirements or other operational matters. Where appropriate, we may explain the reason for a restriction, although some information may be withheld for security, privacy or legal reasons.

If an account is closed, any remaining balance will be dealt with in accordance with the applicable rules and after taking account of outstanding transactions, reversals, fees, promotional conditions, suspected misuse and legal requirements. Closing an account does not remove obligations that arose before closure, including obligations concerning payments, disputes, confidentiality, intellectual property or investigations.

Website availability and responsibility

We aim to provide a reliable service, but access may not always be continuous or error-free. The website may be unavailable because of maintenance, communications problems, equipment failure, third-party services, cyber incidents or circumstances outside reasonable control. You are responsible for having a suitable device, internet connection and security software. We are not responsible for losses caused by your failure to protect your account or by events outside reasonable control.

Nothing in these Terms is intended to exclude, restrict or modify any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, use of the services is at your own risk and any limits on responsibility will apply only to the extent permitted by applicable law. You should obtain independent legal or financial advice if you are unsure about these Terms or the consequences of gambling.

Questions, complaints and applicable law

If you have a question about your account, a transaction, a game or these Terms, please use the customer support or contact options published on the website. When making a complaint, provide enough information for the matter to be reviewed, such as the relevant account details, date, transaction reference and a clear description of the issue. Do not send passwords or unnecessary sensitive information.

We will review complaints in a fair and reasonable manner and may ask for further information. You may have additional rights under the laws that apply to you. These Terms and your use of the services are subject to the applicable laws and legal requirements relevant to the services and your location. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.